General terms and conditions

GENERAL TERMS AND CONDITIONS FOR PURCHASE IN E-SHOP WWW.VIVIDO.CZ

(Integral part of the distance purchase contract concluded between the seller and the buyer)

 

Article I.

Basic provisions of the terms and conditions

1.1 The seller, Ing. Peter Bočan – VIVIDO, with the place of business Račianska 13152/69B, 831 02 Bratislava – Nové Mesto, ID: 54 188 474, registered in the Trade Register of the District Office Bratislava, the trade register number: 110-306693, is the operator of the online shop www.vivido.cz as an entrepreneur (hereinafter referred to as “e-shop”). The e-shop offers for sale to end customers specific goods representing collectors’ and utility items (hereinafter referred to as “goods” or “item of purchase”). The seller is an entrepreneur registered in the trade registry of the competent register office, who carries out business activities in his own name, on his own account and at his own business risk.

1.2 Contact details of the seller:

e-mail: info@vivido.cz

Phone number: +421 910 999 398

TAX ID (DIČ): 1044414217

 

Correspondence address:

Peter Bočan

Račianska 69/B, 831 02 Bratislava, Slovak Republic

 

Bank: Tatra banka, a.s.

IBAN: SK64 1100 0000 0029 4312 1069

BIC (SWIFT): TATRSKBX

 

1.3 Supervisory authority:

STI Inspectorate for the Bratislava Region (SOI)

Supervisory Department

Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Slovak Republic

Phone: 02/58 27 21 72, 02/58 27 21 04

Fax 02/58 27 21 70

1.4 The general terms and conditions for purchase in vivido.cz e-shop (hereinafter referred to as “GTC” apply to all orders/offers/proposals/individual purchase contracts concluded between the seller and the buyer with the buyer as the end customer of the e-shop.

1.5 Current GTC form an integral part of each individual purchase contract concluded between the seller and the buyer when selling/buying goods in the e-shopvivido.cz. If the GTC contain provisions different from the individual purchase contract, the provisions of the individual purchase contract take precedence over the GTC. Different or additional terms of an individual sales contract are valid if they have been agreed in writing.

1.6 Each sales contract between the seller and the buyer regarding goods is concluded under Slovak law and all legal relations arising from the purchase contract are governed by Slovak law.

1.7 In the e-shop buyers – consumers as well as other buyers are entitled to purchase. The buyer/ customer with consumer-customer status is a natural person who, as a buyer/customer, does not act within the scope of his business, employment or profession (hereinafter referred to as “consumer”) when concluding and performing the purchase contract. Other buyers/customers (persons doing business under a trade license or special authorization, licenses, all legal persons) do not have the legal status of consumer.

1.8 In the e-shop customers buy as registered buyers or as buyers without registration. The buyer registers electronically via the web site vivido.cz, in the registration section. In case of interest for registration purposes, the buyer fills in the required mandatory data associated with the basic registration. Upon completion of the basic registration, the e-shop automatically generates a personal account for the buyer, login name and password are entered/confirmed by the buyer. The buyer’s registration data are then used for the purposes of creating the order, concluding the purchase contract and then fulfilling the purchase contract. If the buyer agrees to be informed about news and advantageous offers at the time of registration by the buyer, the seller is entitled to use the registration data also for advertising and marketing activities related to his activities. The seller recommends that the login details be registered and retained in case of future purchases. It is in the interest of every registered buyer to protect his login details.

Article II.

Rights and obligations of the seller and the buyer

2.1 In particular, the seller has the following obligations:

2.1.1 deliver the buyer ordered goods in agreed quantity, quality and pack or equip them for transport in the manner necessary for their preservation and protection,

2.1.2 hand over to the buyer at the latest together with the goods in written or electronic form all documents necessary for the receipt and use of the goods and other documents prescribed by the valid legislation (instructions in the Slovak language, tax document, etc.).

2.2 The seller has the right to full payment of the purchase price from the buyer for supplied goods.

2.3 The seller has the right to cancel (retract) the order if due to sold out stocks or unavailability of goods, he is unable to deliver the buyer the goods within the period specified by these Terms and Conditions or at the price stated in the online store if he does not agree with the customer on a substitute performance.

2.4 In particular, the buyer has the following obligations:

2.4.1 take over the goods,

2.4.2 pay the seller the agreed purchase price on time, including the cost of delivery of the goods.

2.5 The buyer has the right to have the goods delivered in the quantity, quality, date and place agreed by the parties to the contract.

Article III.

Conclusion of purchase contract

 3.1 The subject of the purchase contract is the transfer of title to the individually designated object of purchase from the seller to the buyer and the modification of mutual rights and obligations of the parties. The object of the purchase is an item placed “in the cart” by the buyer, specified in the buyer’s electronic order. The buyer is entitled via the e-shop to order any item where the “in the cart” button is placed. When the “into the cart” button is pressed, the ordered goods are automatically added to the buyer’s shopping cart which is available for inspection at any time.

3.2 The conclusion of the purchase contract takes place by binding acceptance of the proposal for the conclusion of the buyer’s purchase contract by the seller (clause 3.4 of the GTC) in the form of a completed form by the buyer, i.e., the order. The seller’s e-shop system generates an electronic order for the seller at the moment when the buyer terminates and closes the “order with payment obligation” and confirms the sending of this binding order to the seller. The buyer is not entitled to modify this after submitting a binding order.

3.3 During the creation of the order, the buyer expresses his mandatory consent to the current wording of the GTC and the wording of the ZRP, published in the section for buyers on the e-shop website. An integral part of the purchase contract between the seller and the buyer are the GTC and the Complaints Rules and Warranty Terms of the e-shopvivido.cz (hereinafter referred to as “CWT”). The rights and obligations of the parties arising from each individual purchase contract concluded through an order in the e-shop are also governed by the provisions of the current GTC and CWT, which thus become an integral part of the individual purchase contract, based on the will of the parties. Furthermore, the GTC and the CWT regulate bindingly the rights and obligations of the parties and thus determine the relevant part of the content of the contract. When creating the order, the buyer confirms that he has fully acquainted himself or had sufficient time/ opportunity to read/ to be acquainted with the GTC and CWT in advance.

3.4 After creating and sending a binding order by the buyer, it is registered in the e-shop system, about which the buyer shall be informed by e-mail notification of receipt of the order. The purchase contract is concluded at the moment of delivery of the confirmation of receipt of the order/ acceptance to the buyer. At this point, the sales contract is binding for both parties. The seller undertakes to deliver to the buyer the ordered goods at agreed time and place of performance, and transfer to the buyer the ownership of the object of the purchase under the terms agreed in the contract/ order and GTC. The buyer undertakes to pay the agreed purchase price properly and on time and to take over the agreed costs and subject matter of the purchase at the place of performance properly and on time.

Article IV.

Capped price, other costs and payment terms

4.1 The buyer pays the seller the purchase price of the goods agreed in the purchase contract, including the cost of delivery of the goods by non-cash transfer to the seller’s account (prepayment) or payment via PayPal. All prices listed on the seller’s website are final. Shipping and packing costs, if any, shall be posted at the end of the order.

4.2 The purchase price includes the cost of transport of the goods to the place of fulfillment, in the amount indicated in the e-shop, depending on the selected mode of transport and payment ordered by the buyer.

4.3 If the buyer pays the purchase price to the seller by wire transfer, the day of payment is the day on which the entire purchase price was credited to the seller’s account.

4.4 The buyer undertakes to pay the seller the purchase price for the agreed goods in the period according to the purchase contract, but at the latest at the time of receipt of the goods.

4.5 The buyer’s delay in paying the agreed purchase price or part of it is considered, by mutual agreement of the parties, to be a violation of the purchase contract in a substantial way.

Article V.

Delivery of the item of purchase, place and time of filling

5.1 Fulfillment time / delivery date: Orders are handled by the seller in the shortest possible time, from 24 hours to 5 working days, no later than 30 days from the date of confirmation of the order. If the seller has not fulfilled his obligation to deliver the item within the agreed period, the buyer will invite him to deliver the item within the additional reasonable period provided by him. If the seller does not deliver the item even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.2 The place of fulfillment/ delivery of the item of purchase is the address specified in the binding order of the buyer confirmed by the seller. Delivery of the item of purchase to the place of performance is ensured by the seller through his contract carrier/ Slovak Post. The costs associated with the delivery of the goods and their receipt shall be borne by the buyer in accordance with the confirmed order.

5.3 The object of the purchase shall be sent from the Slovak Republic via the services of Slovak Post. An overview of transport and delivery costs is given in the table below:

Destination Type of shipment / expected delivery time
Regular letter up to 50g Registered letter up to 50g Registered letter up to 500g Registered letter up to 2 kg Parcel
Slovak republic 1,10 EUR 2,50 EUR 3,10 EUR 4,50 EUR 5,00 EUR
2 – 3 days 2 – 3 days 2 – 3 days 2 – 3 days 2 – 3 days
Czech Republic 1,50 EUR 5,30 EUR 8,00 EUR 14,00 EUR 14,00 EUR
3 – 5 days 3 – 5 days 3 – 5 days 3 – 5 days 4 – 7 days
Other EU countries 2,20 EUR 6,00 EUR 8,70 EUR 16,00 EUR 30,00 EUR
3 – 5 days 3 – 5 days 3 – 5 days 3 – 5 days 4 – 7 days
Countries outside EU 2,30 EUR 6,00 EUR 9,00 EUR 16,00 EUR 31,00 EUR
5 – 8 days 5 – 8 days 5 – 8 days 7 – 8 days 7 – 10 days

5.4 The subject of the purchase shall be sent to the buyer within 2 working days from receipt of the payment of the purchase price. The buyer shall be informed of the shipment by e-mail message, which will also include a photo of the shipment. In the case of registered shipments or parcels, the buyer will also receive in e-mail message the registration number of the shipment so that he can track the shipment.

5.5 Personal acceptance of the object of purchase by the buyer is permissible. In the case of personal collection of the item of purchase, the latter is ready for receipt for 10 calendar days from notification to the buyer. Personal collection is carried out by prior agreement at: Račianska 69/B, 831 02 Bratislava. Within the capital city of Bratislava, the e-shop offers free delivery of goods to the buyer, which will take place after agreement with the buyer concerning both the time and place of delivery.

5.6 If the buyer is in delay with the personal acceptance of the item of purchase, and he does not take it over even within an additional period of 3 calendar days from the receipt of the seller’s written invitation to the buyer’s e-mail address, the seller is entitled to withdraw from the individual purchase contract / cancel the order. If the seller does not cancel the purchase contract/ order and the buyer announces that he will personally take over the item of purchase at an alternative date, the buyer shall bear the increased costs associated with the delivery.

5.7 The buyer is entitled to inspect the shipment upon delivery and/ or on personal receipt. In the event of damage to goods upon their receipt by the buyer, the buyer has possibility to refuse to take over the goods.

5.8 If the goods are delivered through carrier, the carrier is obliged to make a so-called damage record in the presence and at the request of the buyer about the damage to the goods. Because of the record thus produced and delivered to the seller, the seller may, after the conclusion of the damage event with the carrier, provide elimination of the shortage of goods, a discount on the goods and, in the case of irremovable defects of the goods, deliver new goods to the buyer. Later complaints of this type shall have to be proven.

5.9 If the buyer does not take over the ordered goods at the agreed place of performance without prior written withdrawal from the contract (the buyer does not take over the object of the purchase at the exact date of delivery), the seller is entitled to claim compensation for the damage incurred in the amount of the actual cost of the attempted unsuccessful delivery of the order. After 5 working days from the date on which the buyer was obliged to take over the goods, the seller is entitled to withdraw from the purchase contract and sell the goods to a third party.

5.10 The buyer is entitled to withdraw from the purchase contract within the period specified in the Terms and Conditions in the case of non-delivery of the goods by the seller and the seller is obliged to return the buyer the purchase price already paid.

5.11 Handing over the object of the purchase: Invoice with the charged purchase price of the item of purchase, is at the same time a delivery note and a warranty card and thus confirmation of delivery and receipt of the object of the purchase.

Article VI.

Acquisition of ownership and transfer of the risk of damage to goods

6.1 The goods remain the property of the seller until the buyer has fully paid the purchase price. The goods are delivered to the buyer by their receipt at personal collection or at the moment of their receipt by the buyer from the shipping company.

6.2 The risk of damage to the goods passes to the buyer at the moment he takes over the goods from the seller, or at the moment when the seller allows him to dispose of the goods and the buyer does not take over the goods.

Article VII.

Quality of goods / subject of purchase

7.1 Item description and photo documentation: e-shop vivido.cz pays close attention to objective description and photo documentation of each item offered in the E-shop. Our goal is to provide the customer with maximum information about the subject so that he decides to buy it. We try to present all important details but at the same time do not hide the shortcomings that the offered subject may contain. In photo documentation we follow the following principles:

7.1.1 The first photo always represents an overall view of the item on offer, each additional photo showing its parts or details.

7.1.2 We always use a neutral background to take photos so that the item on offer is clearly identifiable.

7.1.3 In case of philately the front and back of the stamp are always presented. In case of a series of stamps, the whole series is always presented first and then the reverse of the whole series. For some series of stamps, all stamps are presented separately or only in the highest catalogue value of a particular series.

7.1.4 We try to present philatelistic material (except for entire collections) outside albums or trays so that translucent tapes do not distort details.

7.1.5 If the item contains an important detail (author’s signature, expert mark, etc.), it is highlighted in the photo. The same applies to possible defects that an item may contain.

7.1.6 For larger-scale items (entire collections, albums, etc.) it is not possible to include all the details by photo documentation. In this case the maximum volume of photographs shall be presented in such a way as to provide together with the description of the item an objective view of the scope and quality of the offered item.

7.1.7 With numismatic material in addition to the front (averse) and back (reverse) we also try to present the edge of the coin or medal. Of course, this does not apply to PROOF sets or larger-scale collections.

7.2 Our goal is to provide the customer with maximum information so that he can quickly decide to buy a particular item. If the information presented is insufficient, we will be happy to provide further details upon request. Please pay attention to the description and photo documentation of a particular item to avoid any misunderstanding.

7.3 Indication of the quality level of an item: In any case, the photo documentation, which is most important for the offered item, is complemented by its description, which always contains information about its condition or quality. To describe the quality level of an item, we try to use the internationally established designations listed and explained below.

Section philately (stamps)

Designation used by VIVIDO Other designation Meaning Abbreviated Description
MNH ** Mint Never Hinged Unused stamp without mount with original gum
MH * Mint Hinged Unused stamp with original gum
NG (*) No Gum Unused stamp without gum and without mount
USED Used Used stamps. This designation we use also for canceled stamps with original intact gum.

Section numismatics (coins) and faleristics (orders and medals)

Designation used by VIVIDO Meaning Abbreviated Description
PROOF Proof / Prooflike Coins issued exclusively for collector’s purposes. They are distinguished from circulation coins by high processing quality (high glance, sharpness of relief, etc.)
BU Brilliant Uncirculated The coin in perfect condition contains no traces of wear, handling or traces arising from contact with other coins.
U/UNC Uncirculated The coin has no traces of wear and tear but may contain slight traces caused by handling (stains on the surface, decrease in shine)
AU About Uncirculated The coin contains light traces of wear, but at least half of the original glance of the coin is preserved.
EF Extra Fine The motif and text of the coin is slightly worn out by use but is clearly recognizable, the coin contains the remnants of the original shine.
VF Very Fine The highest protruding parts of the coin or text theme are worn out, but the main details are easy to read.
F Fine The coin shows slight to moderate wear. However, the overall theme and text are still recognizable.
VG Very Good The coin is worn out, the main details are worn (flat).
G Good Heavily worn coin. Although the main motif is recognizable, most of its parts are flat (stained). Some parts of the text are illegible.

Notaphylia (banknotes) and filocardia  (postcards) section

Designation used by VIVIDO Meaning Abbreviated Description
U/UNC Uncirculated The banknote is without any defects as if directly from the printer. The corners of the banknote are sharp, the banknote is not even easily bent. The banknote has its original shine.
AU About Uncirculated This quality of the banknote may contain light signs of manipulation in the bank, e.g., when calculating. Among these signs is lightly bent corner or a light fold in the center. However, these signs must not be present at the same time. The banknote has its original shine.
EF Extremely Fine High quality banknote with light handling signs. It may contain a maximum of three light bends or one stronger fold.
VF Very Fine The banknote may contain several folds horizontally or vertically. The paper contains only minimal traces of pollution. Corners can be slightly worn but not completely rounded. The banknote must not be torn.
F Fine The banknote contains signs of use. Edges may contain small cracks, but they do not interfere with the image. The colour is clean but not very sharp.
VG Very Good The banknote shows clear signs of use. Corners can be rounded; cracks can interfere with the image itself. Small perforations resulting from use or holes from staples are allowed.
G Good Worn-out banknote. It contains many folds, perforations, pollution, rounded corners, often also graffiti. Larger parts of the banknote may be missing.
FA Fair Heavily worn banknote. In addition to the signs described in category G, up to half of the banknote may be missing.
P Poor Totally destroyed banknote with missing parts, large perforations and pollution. Parts of the banknote may be glued with tape.

Interior section and Others

The items offered in these sections can be very diverse therefore we generally use the designation that describes their condition best.

Designation used by VIVIDO Abbreviated Description
NEW The item is new, unused and mostly in the original package, which can be worn out.
BARELY USED The object shows small signs of wear – it is in a very well-preserved state.
USED The object contains imperfections caused by normal use, but it is complete and no part of it is missing.
POOR A heavily worn object, some parts may be missing.

7.4 The description of the item with the determination of its quality provides together with the photo documentation basic information on the item offered. If the buyer has any questions about the presented item, the seller will supplement the necessary information on request.

Article VIII.

Warranty terms/ Complaints

8.1 Warranty terms and conditions and claims are governed by this Complaints Rules and Warranty Terms.

Article IX.

Personal data and their protection

9.1 The seller took appropriate measures to process personal data in accordance with act No. 18/2018 Coll. on personal data protection and according to the GDPR. The buyer confirms that he has been informed about the processing of his personal data in accordance with the rules he finds on the following link: Privacy Policy.

Article X.

Withdrawal from the purchase contract and cases

where it is not possible to withdraw from the purchase contract

10.1 The seller is entitled to withdraw from the purchase contract due to the sale of stocks, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has ceased production or made such significant changes as to make it impossible to fulfil the seller’s obligations arising out of the purchase contract or for reasons of force majeure, or even if, even with all efforts that can be fairly required of him, is unable to deliver the goods to the customer within the period specified in these Terms and Conditions. The seller is obliged to immediately inform the buyer about this fact and return to him the purchase price already paid for the goods within 14 days of notification of withdrawal from the contract in the same way as the buyer used in his payment. This is without prejudice to the buyer’s right to agree with the seller on another method of payment, if no additional fees are charged to the buyer in connection with this.

10.2 The buyer has the right to withdraw from the purchase contract without giving a reason, within 14 days from the date of receipt of the goods. Within this period the buyer has the right to unpack and test the goods in a similar way as is usual when buying from a classic “brick-and-mortar” shop. However, testing does not mean starting to use the goods and then returning them to the seller.

10.3 The buyer may exercise the right of withdrawal in paper form or in the form of an entry on another durable medium or by means of a withdrawal form sent to Ing. Peter Bočan – VIVIDO, Račianska 13152/69B, 831 02 Bratislava – Nové Mesto. The withdrawal form can be downloaded here: Withdrawal form

10.4 The buyer is obliged to send back or hand over the goods together with accessories, including documentation, to the seller not later than 14 days from the date of withdrawal from the contract to the address: Ing. Peter Bočan – VIVIDO, Račianska 13152/69B, 831 02 Bratislava – Nové Mesto. Goods may only be used to the extent they are allowed to be tried out by consumer in the brick-and-mortar store and the goods must not be damaged.

10.5 The buyer may withdraw from the contract, the subject of which is the delivery of the goods, even before the withdrawal period begins. The withdrawal period is maintained if the buyer sends notice of the exercise of the right of withdrawal before the withdrawal period expires.

10.6 After withdrawing from the contract, the seller returns to the buyer all payments made by the buyer in connection with the conclusion of the contract, in particular the purchase price, including the costs for delivery of the goods. However, the seller is not obliged to pay the buyer additional costs if the buyer has chosen a method of delivery other than the cheapest usual method of delivery offered by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the cost of the cheapest normal delivery method offered by the seller. Payments will be refunded to the buyer within 14 days from the date on which the seller receives the buyer’s notice of withdrawal from the purchase contract. Payment shall be made in the same way the buyer used in his payment, unless the buyer agrees with the seller on another method of payment with no additional fees charged to the buyer in connection with this.

10.7 The seller is not obliged to return to the buyer all payments according to these General Terms and Conditions before the goods are delivered to him by the buyer or until delivery is proved by the buyer. Payment for the purchased goods shall therefore be paid by the seller only after the returned goods have been delivered back or after proof of this has been presented.

10.8 In the event that the buyer withdraws from the contract and delivers to the seller goods that are used or damaged, or the value of the goods is reduced as a result of such treatment which is beyond the treatment necessary to determine the characteristics and functionality of the goods, the seller shall be entitled to compensation against the buyer for damage in the amount of the value of repair of the goods and the restoration of the goods to their original state.

10.9 The buyer bears direct costs of returning the goods to the seller. The estimate of these costs depends on the size, weight of the goods, the distance from which the return of the goods takes place and the price at which the carrier chosen by the buyer provides its services.

10.10 The buyer may not withdraw from the purchase contract if its object is:

10.10.1 the sale of goods or the provision of a service the price of which depends on the movement of prices on the financial market beyond the seller’s control and which may occur during the withdrawal period,

10.10.2 the sale of goods manufactured according to specific requirements of the consumer, tailor-made goods or goods intended specifically for one consumer,

10.10.3 the sale of goods which are subject to rapid deterioration of quality or destruction,

10.10.4 the sale of goods enclosed in protective packaging which are not suitable to be returned for health reasons or for hygiene reasons and the protective packaging of which has been tampered with after delivery,

10.10.5 the sale of goods which, by their nature after delivery, may be inextricably mixed with other goods,

10.10.6 the sale of phonograms, video recordings, sound recordings or computer software sold in protective packaging when the consumer has unpacked the packaging,

10.10.7 the sale of books not supplied in protective packaging,

10.10.8 the provision of electronic content, other than on a tangible medium, when its provision has commenced with the explicit consent of the consumer and the consumer has stated that he has been duly informed that, by expressing that consent, he loses his right of withdrawal.

Article XI.

Declarations

11.1 By sending a binding order, the buyer confirms that he has fully acquainted himself with the provisions of the purchase contract, including GTC and CWT, which are formulated for him in a clear way.

11.2 By sending a binding order, the buyer confirms that in the pre-contractual negotiations with the seller, his economic behavior has not been substantially impaired, that no undue influences have been applied by the seller that would significantly limit the buyer’s ability to make an informed decision and the buyer has not been misled in any way.

11.3 By sending a binding order, the buyer confirms that the decision on the commercial transaction under the purchase contract was based on complete sufficient information, the decision is his free and qualified decision, that the freedom to choose the subject of the purchase was not negatively affected/ restricted in any way by the seller.

11.4 By submitting a binding order, the buyer confirms that he has informed himself and at the same time has been fully informed by the seller prior to the conclusion of the purchase contract fully,  clearly, unequivocally, accurately and truthfully about the whole commercial transaction, the characteristics, parameters, particulars of the subject matter of the purchase, its nature, the main features/ main features of goods, which fully satisfy him without reservation, the manner in which the object of the purchase is used, the dangers arising from its misuse, how and under what conditions he buys the object of the purchase , the conditions for determining the amount of the purchase price/ the total final price of the goods, as well as the costs of transport, delivery, postage, method of payment,  payment terms, the terms of delivery, the period by which the seller undertakes to deliver the goods, the procedures for the application and handling of complaints, claims and suggestions of consumers, the liability of the seller for defects in the contract, the exercise of all the buyer’s rights from the contractual relationship in relation to the subject matter of the purchase, the consumer’s right to withdraw from the contract, the conditions, the time limit and the procedure for exercising the right of withdrawal,  the consumer’s possible obligation to pay the seller the price for the performance actually provided. The contracting parties have not withheld or neglected any relevant information or other information concerning the facts referred to in this point.

11.5 The buyer/ consumer confirms that the seller has informed him of all consumer’s rights, in particular the following: the right to products and services of normal quality, the right to make a claim, the conditions and manner of the claim, where the claim can be lodged, the performance of warranty repairs, the right to compensation for damage, the right to information, to the protection of health, safety and economic interests, and the right to lodge complaints and complaints to supervisory and control authority in violation of the legally granted rights of consumer.

11.6 The seller declares that the purpose of the e-shop vivido.cz is mainly the sale and purchase of goods for collectors’ purposes. The seller does not support any movement aimed at suppressing fundamental human rights and freedoms and does not express sympathy for such movements in any way. The seller does not approve and condemns any act consisting in inciting hatred, violence or different treatment towards a group or individual because of their specific characteristic (e.g., belonging to a particular race, nation, colour, origin, religion, etc.). Goods offered in the e-shop in which written, graphic and figurative works could be evaluated as having an extremist character, are intended only and exclusively for collector’s purposes and their use for promotional purposes is prohibited. The buyer declares that if the object of the purchase is such goods, he procures them for collectors’ purposes purely for himself and is not aware that he could act on other persons by such purchased goods in any way. In case of doubt about the use of the goods in violation of this arrangement, the seller reserves the right to withdraw from the purchase contract.

Article XII.

Other services

12.1 On the web site vivido.cz you can also use the following services:

12.1.1 Buy-in: The service is used to buy collectibles. In case of interest in selling, it is necessary to fill in and submit the “BUY-IN” form on the homepage of the website. The seller (in this case as a potential buyer) shall then contact the offeror and any purchase contract concluded based on the Purchase Service shall be the subject of an individual agreement.

12.1.2 Demand: The seller is ready to offer buyers other goods/ collectors’ items than are currently offered in the e-shop. In case the buyer does not find on the e-shop an item of interest, he can contact the seller with a specific demand. In this case, you need to fill in and submit the “DEMAND” form on the homepage of the site. If a sales contract is concluded on the basis of the Demand service, its content and conditions shall be negotiated individually between the seller and the buyer, with understanding that these GTC and CWT terms apply accordingly also to the individually concluded purchase contract.

12.1.3 Counselling: The seller provides advice in the field of collecting (e.g., how to supplement and evaluate a collection of collectors’ items, as well as advice on valuation of collections or individual collectors’ items, etc.). In this case, it is necessary to fill in and submit the “COUNSELLING” form on the homepage. The provision of the service itself is the subject of an individual agreement with the interested party for advice.

12.2 The mere use of the above forms “BUY-IN”, “DEMAND” and “COUNSELLING” is not subject to any fee or remuneration. These forms are of a contact-only nature and their use is non-binding. Any legal relationship between the seller and third parties arising from the above services is the subject of a subsequent individual agreement on individually negotiated terms.

Article XIII.

Alternative dispute resolution

13.1 Buyer (the consumer) is entitled to use an alternative method of dispute resolution by contacting the seller with a request for redress in case he was not satisfied with the way in which the seller handled his claim or if he considers that the seller has violated his rights. If the seller responds negatively to such a request or does not respond to it within 30 days from the date of its dispatch, the buyer-consumer has the right to initiate an alternative dispute resolution of the alternative dispute resolution entity. Alternative dispute resolution entities are bodies and authorized legal entities within the meaning of Section 3 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes, e.g. the Slovak Trade Inspection, while the buyer – consumer is entitled to choose an alternative dispute resolution entity to which he/she will turn. E-mail contact to the seller: info@vivido.cz. When submitting the proposal, the buyer – consumer proceeds according to Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution. Alternative dispute resolution can settle a dispute between the buyer – consumer and the seller arising from the consumer contract. The value of the dispute settled by alternative dispute resolution must exceed EUR 20.00.

13.2 Buyers (the consumers) are entitled to apply an online dispute resolution platform to resolve their disputes in the language of their choice. Buyer (the consumer) may use the ODR platform available on the http://ec.europa.eu/consumers/odr/ website to alternatively resolve their dispute.

Article XIV.

Final provisions

14.1 If the purchase contract is concluded in writing, any modification thereof must be in writing. The Contracting Parties agree that communication between them shall take place by e-mail or by letter.

14.2 The purchase contract is governed by the General Terms and Conditions of the e-shop vivido.cz in force at the time of its conclusion. The seller reserves the right to change the General Terms and Conditions, while written notice of their amendment is fulfilled by publication on the www.vivido.cz.

14.3 Relations not regulated by these General Terms and Conditions are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code and, Act No.  22/2004 Coll.  on e-commerce and on the amendment of Act No.  128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain acts as amended by Act No.  284/2002 Coll. as amended, Act No.  250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on offences, as amended, Act No.  18/2018 Coll. on the protection of personal data and Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services based on a distance contract, or a contract concluded outside the premises of the seller and on amendments to certain laws.

14.4 These General Terms and Conditions are valid for all premises of the seller and have been in force since 4th April 2022.

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